Here are Terms and Conditions of HermitageTheater.com
We do our best to make your purchase as easy and comfortable, as we can, so that you can get you on your way to your unique ballet and opera experience as quickly as possible.
When booking your ticket, you can choose the currency of the transaction between Rubles, Euros and U.S. Dollars. If your currency is different from these, you can also choose conversion, offered by payment provider.
We offer you free delivery with your purchase. This can be:
- courier delivery to your hotel (your tickets will wait for you at the reception) - preferred method
- courier delivery to any place in St. Petersburg (train station, seaport, airport) at determined time. The courier will wait for you near the theatre with sign with your name on it. If you fail to be at determined time at determined place, we might not be able to refund your ticket
- postal delivery of paper tickets to your address. Please, allow up to 1 months to get your paper ticket by mail, if you live abroad
In an unlikely event of any errors, regardless of whether because of an error in a price posted on this site or otherwise communicated to you, or you are able to order a ticket that was not supposed to have been released for sale, we reserve the right to cancel error order and refund you the full amount (or offer alternatives).
If you do not receive a confirmation to your email, or if you experienced problems with connection, errors or service interruption while submitting payment information, it is your responsibility to confirm with HermitageTheater.com that everything is ok with your order. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
HermitageTheater.com accepts different methods of payment. Our preferred method is PayPal. It guarantees easy and safe transactions. Using PayPal, you can pay with all the major credit-cards and choose preferred currency. You can also pay by phone, using your Visa or MasterCard.
Refunds and Exchanges
Before purchasing tickets, carefully review your date and event.
Tickets bought online can NOT be refunded or exchanged, unless the performance is cancelled or changed.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from HermitageTheater.com. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
NOTE: If you are late to the third bell, attendants of the theater may not let you enter the auditorium. Your being late to the beginning of the show and the resulting non-admission to the auditorium can not be the reason for the refund claims.
In a case of cancellation or change of performance, if we issue you a refund for a ticket, we will issue a refund of the ticket's face value paid. Delivery (mail, courier) charges or any other amounts incured (PayPal commission, taxes, etc.) can not be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets.
Canceled and Rescheduled Events
The Administration reserves the right to substitute the performance. In such a case your tickets will still be valid for the new performance. If you do not want to attend the new performance, you are eligible for an immediate full refund, you must apply for it before the performance starts. In other case no refund is possible. Presence at the performance means acceptance of the replacement of the performance. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If you have your paper ticket issued, you will have to send it to us in order to get the refund. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
If the event is canceled due to force majeure, the client will be invited to attend another or similar event on the same or different date. If attending another event is not possible, or the client refuses to visit referring to force majeure circumstances, ticket refunds due to circumstances canceled due to force majeure are carried out no more than 365 days from the date of the event.
Service Fees, Order Processing Fees, VAT
All our prices are final and include all the taxes.
Unlawful resale (or attempted resale), counterfeit or copy of tickets is a offense, that leads to cancellation without compensation.
By using this HermitageTheater.com, you agree to Terms and Conditions. We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site.